What are opportunities?

Opportunities are situations that offer the possibility of positive change, growth, or improvement. They can be found in various domains of life, such as education, career, health, relationships, hobbies, and personal development. Opportunities can be planned or unplanned, expected or unexpected, obvious or hidden, and easy or challenging.

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Position: Outside Sales and Customer Relationship Manager

Location: Dickinson, ND

Company: Smart Computers and Consulting

Overview:Smart Computers and Consulting, a leading managed service provider specializing in cybersecurity for Small and Medium Businesses (SMBs) and School Districts, is seeking a dynamic Sales and Customer Relationship Manager. This role involves extensive fieldwork, reaching out to potential clients, and nurturing existing relationships to ensure the highest level of satisfaction and business growth.

Key Responsibilities:

Client Engagement and Relationship Building:

1. Develop and maintain strong relationships with key clients in the SMB and educational sectors.
2. Understand client needs and provide tailored cybersecurity solutions.
3. Utilize CRM software for effective client management and strategy implementation.

Sales and Business Development:

1. Proactively identify and pursue new business opportunities outside the office.
2. Present and sell company services, including cyber audits, network protection, endpoint security, and cloud safety solutions.
3. Meet and exceed sales targets while expanding the customer base.

Customer Communication and Support:

1. Serve as the primary point of contact for clients, ensuring regular updates on services and new developments.
2. Address and resolve client concerns promptly, enhancing customer satisfaction.
3. Engage clients through various channels, including direct meetings, corporate communication, and digital platforms.

Market Analysis and Strategy:

1. Monitor market trends and competitor activities to inform sales strategies.
2. Participate in the development and execution of marketing campaigns.
3. Provide feedback from clients to enhance service offerings and customer experience.

Required Skills and Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or related field preferred.
• Proven experience in sales and customer relationship management.
• Strong communication, negotiation, and presentation skills.
• Knowledge of cybersecurity concepts and market trends.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent organizational and time-management abilities.
• Willingness to travel and engage with clients outside the office.
• Drivers license and background check will be performed.

Salary and Benefits:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and development.
• Comprehensive benefits package.

Application Process:Interested candidates can apply through our website www.realsmart1.com or reach out to us on Facebook. Please include a resume and cover letter detailing your experience and fit for the role.

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‍Position: Computer Technical Specialist - Level 2

Location: Dickinson, ND

Company: Smart Computers and Consulting

Job Overview:Smart Computers and Consulting, a leader in cybersecurity and IT solutions for SMBs and School Districts, is seeking a highly skilled Computer Technical Specialist - Level 2. This role is central to providing exceptional technical support, with a strong focus on cybersecurity, server management, and network administration. The ideal candidate will be well-versed in VMware, Windows servers, and various networking protocols, and will be required to travel onsite as needed.

Key Responsibilities:

• Advanced Technical Support:
• Provide expert technical support for complex hardware and software issues.
• Manage and configure VMware environments and Windows servers.
• Implement and maintain robust cybersecurity measures to protect systems and data.
• Troubleshoot and resolve network-related issues, ensuring stable and secure connectivity.
• Onsite Service and Travel:
• Travel to client locations as needed to provide hands-on technical assistance.
• Conduct on-site installations, configurations, and troubleshooting.
• System Setup and Maintenance:
• Configure and maintain a variety of devices, including but not limited to laptops, mobile devices, and AV systems.
• Support remote users, ensuring efficient setup and problem resolution.
• Inventory and Hardware Management:
• Oversee hardware inventory, including regular audits and maintenance tasks.
• Manage printer setups, maintenance, and toner replacement.
• Collaboration and Process Enhancement:
• Work collaboratively with teams to address complex technical challenges.
• Utilize PSA (Professional Services Automation) and remote tools effectively for efficient service delivery.
• Develop and maintain thorough support and process documentation.

Required Skills and Qualifications:

• Strong expertise in cybersecurity principles and practices.
• Proficient in managing VMware environments and Windows servers.
• In-depth knowledge of networking protocols and configurations.
• Familiarity with PSA tools and remote management software.
• Excellent problem-solving, critical thinking, and customer service skills.
• Ability to travel and provide onsite support as needed.
• Autonomous work ethic with minimal supervision required.

Education and Experience:

• Technical degree in IT, cybersecurity, or related field, or equivalent experience.
• Minimum of 2 years of experience in a technical support role with an emphasis on cybersecurity, server management, and networking.

Why Join Us:

• Be a part of a forward-thinking team in a rapidly evolving cybersecurity landscape.
• Opportunity to work on diverse projects with the latest technology.
• Professional growth and development opportunities in a supportive environment.

Application Process:To apply, visit our website www.realsmart1.com and submit your resume and a cover letter. Your application should detail your experience and suitability for this multifaceted technical role.

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Position: Computer Technical Specialist - Level 1

Location: Dickinson, ND

Company: Smart Computers and Consulting

Job Overview:Smart Computers and Consulting, a distinguished provider of IT solutions and cybersecurity services, is looking for an enthusiastic and skilled Computer Technical Specialist - Level 1 to join our dynamic team. This entry-level position is ideal for individuals passionate about technology, eager to learn, and committed to delivering exceptional customer service. While prior technical experience is a plus, we are dedicated to training the right candidate who demonstrates a strong willingness to learn and grow in the field.

Key Responsibilities:

• Technical Support and Problem-Solving:
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person, over the phone, or remotely.
• Resolve computer problems for clients, ensuring a high level of customer satisfaction.
• Equipment Installation and Maintenance:
• Work on-site to perform repairs and maintenance on various equipment.
• Involve in installing and working with horizontal cabling systems and running network wires.
• Knowledge of fiber optic splicing would be advantageous.
• Customer Service and Sales Support:
• Offer excellent customer service, addressing client needs with professionalism and a friendly demeanor.
• Utilize sales or customer service experience to enhance client interactions and service delivery.
• Mobility and Flexibility:
• Utilize company vehicles for off-site service, requiring a valid driver's license and a good driving record.
• Work standard Monday to Friday hours with on-call responsibilities as scheduled.

Required Skills and Qualifications:

• Strong communication skills and a customer-focused attitude.
• Eagerness to learn and be teachable; prior technical knowledge is a plus but not a requirement.
• Experience in sales or customer service is beneficial.
• Valid driver's license and a clean driving record.
• Ability to work independently and as part of a team.

Education and Experience:

• High school diploma or equivalent; further technical training or certification is a plus.
• Entry-level position; previous experience in a technical support role is advantageous but not essential.

Why Join Us:

• Opportunity to be a part of a supportive and growing team in the IT and cybersecurity industry.
• Hands-on training and professional development opportunities.
• Competitive salary commensurate with experience and qualifications.

Application Process:Interested candidates are encouraged to apply by visiting www.realsmart1.com. Please submit your resume along with a cover letter that highlights your interest in technology and customer service.

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Career Pathways into Information Technology Education.

If you are an elementary school student or high school student looking to get into an Information Technology Career. Please check out the Career Pathways on how to get started in the state of North Dakota.

‍General Information Technology Education - Statewide ND

Information Support and Services - Statewide ND

Network Systems - Statewide ND

Programming and Software Development - Statewide ND

Web and Digital Communications - Statewide ND

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